Privacy Policy
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. It applies to all personal information we handle in connection with our business activities, including through our website, project enquiries, tendering processes, employment activities, and the delivery of construction and building services.
1. Introduction
Tomkins Commercial & Industrial Builders QLD Pty Ltd (ABN 27 637 766 833) (“Tomkins”, “we”, “us” or “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles contained in Schedule 1 of that Act and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information. It applies to personal information we handle in connection with our business activities, including through our website, project enquiries, tendering processes, recruitment and employment-related activities, and the delivery of construction and building services.
By providing personal information to us, you acknowledge that we will handle that information in accordance with this Privacy Policy. Where consent is required by law, we will seek that consent separately.
2. About Tomkins
Tomkins is a Queensland-based commercial and industrial builder, holding:
- Queensland Building and Construction Commission (QBCC) Licence No. 15191087
- NSW Fair Trading Contractor Licence No. 475619C
We operate across Queensland and New South Wales, delivering commercial, industrial and civil construction projects. Our registered office is in Queensland, Australia.
3. What Personal Information We Collect
The types of personal information we may collect include, but are not limited to:
3.1 Clients, Principals and Project Stakeholders
- Full name and contact details (address, phone number, email address)
- Company name, ABN/ACN, and role/position
- Project details and correspondence
- Financial and payment information
- Insurance and licensing details
3.2 Subcontractors, Suppliers and Consultants
- Full name and contact details
- ABN/ACN, business name, and relevant licence numbers (including QBCC licence details)
- Insurance certificates and financial information
- Work health and safety records
- Bank account or payment details
3.3 Job Applicants and Employees
- Full name, address, date of birth, and contact details
- Résumés, qualifications, trade licences, and references
- Tax file numbers and superannuation details (employees only)
- Emergency contact information
- Right to work documentation
- Work health and safety information, including pre-employment medicals where relevant
Some employee records relating to current or former employees may be exempt from the Australian Privacy Principles where the employee records exemption applies. However, Tomkins will continue to handle employee-related information responsibly and in accordance with applicable workplace, safety, tax, superannuation and record-keeping obligations.
3.4 Website Visitors
- Name and contact details submitted via contact forms or enquiries
- Clickstream data (browser type, IP address, pages visited, visit duration)
- Cookie data (see Section 10)
4. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you submit enquiries, complete forms, apply for employment, or enter into contracts with us
- From third parties such as referees, recruitment agencies, licensing bodies, or publicly available sources (e.g., QBCC licence register, ASIC)
- Through our website when you interact with it
- During the course of a construction project, including site records, incident reports, and compliance documentation
- From government bodies and regulatory authorities as required or permitted by law
Where practicable, we will collect personal information directly from the individual to whom it relates.
5. How We Use Personal Information
We use personal information for the following purposes:
- To assess and respond to project enquiries, tenders, and proposals
- To enter into and administer contracts for the provision of construction services
- To engage and manage subcontractors, consultants, and suppliers
- To recruit, employ, and manage staff and contractors
- To comply with our obligations under the QBCC Act 1991 (Qld), Work Health and Safety Act 2011 (Qld), the Building Industry Fairness (Security of Payment) Act 2017 (Qld), and other applicable legislation
- To manage and respond to insurance claims
- To communicate with you about our services, projects, or business activities
- To process payments and manage accounts
- To improve our website and business operations
- For any other purpose for which you have given consent
We will not use your personal information for a secondary purpose unless that use is related to the primary purpose of collection, you have consented, or we are otherwise permitted or required to do so by law.
6. Disclosure of Personal Information
We may disclose personal information to the following parties:
- Our employees, related entities, and contractors who require the information to perform their duties
- Subcontractors, consultants, and suppliers engaged in relation to a project
- Clients, principals, and project owners where relevant to project delivery
- Government and regulatory bodies including the QBCC, SafeWork, local councils, and relevant state and territory authorities
- Financial institutions, insurance providers, and legal advisers
- Recruitment agencies or referees, where relevant to employment activities
- IT service providers and cloud service platforms that support our business operations
- Any party where required or authorised by law
We do not sell your personal information to third parties. Some of our service providers, including cloud, software, analytics or IT support providers, may store or process personal information outside Australia. Where this occurs, we will take reasonable steps to ensure the recipient handles personal information in accordance with the Australian Privacy Principles, unless an exception applies under the Privacy Act.
7. Storage and Security of Personal Information
Tomkins takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Restricted access to personal information on a need-to-know basis
- Password-protected and encrypted electronic systems
- Secure storage of physical records
- Staff training on privacy obligations
While we take reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be completely secure. If you believe your personal information has been compromised, please contact us immediately.
When personal information is no longer required for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify the information, unless we are required by law or a regulatory body to retain it.
8. Access to and Correction of Personal Information
You have the right to request access to, and correction of, personal information we hold about you. To make a request, please contact us using the details in Section 16.
We will respond to access and correction requests within a reasonable period, and generally within 30 days. In some circumstances, we may be unable to provide access to certain information — for example, where providing access would have an unreasonable impact on the privacy of others, or where a legal exception applies. If we decline a request, we will provide written reasons.
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it. We will take reasonable steps to correct the information or, if we disagree, we will note your request alongside the information.
9. Deletion of Personal Information
You may request that we destroy or de-identify personal information we hold about you. We will consider such requests and take reasonable steps where appropriate. However, we may be required or authorised by law to retain certain information, including for tax, employment, work health and safety, insurance, licensing, construction, contractual or regulatory purposes.
10. Cookies and Website Data
Cookies and website data may not directly identify you, but may be capable of identifying you when combined with other information. We handle this information in accordance with this Privacy Policy where it constitutes personal information.
We may collect website usage data including:
- Browser type and operating system
- IP address
- Pages visited and duration of visit
- Referring and exit URLs
- Date and time of visit
This information is used for website analytics and performance improvement only. You may disable or manage cookies through your browser settings; however, some website functionality may be affected.
Our website may use third-party analytics tools (such as Google Analytics). These services may collect data subject to their own privacy policies. We encourage you to review those policies separately.
11. Links to Third-Party Websites
Our website may contain links to external websites not operated by Tomkins. We are not responsible for the privacy practices or content of those sites. We recommend that you review the privacy policy of any third-party website you visit.
12. Sensitive Information
We will only collect sensitive information (including health information, racial or ethnic origin, criminal record, or trade union membership) where it is reasonably necessary for our functions and either:
- You have consented to the collection; or
- The collection is required or authorised by law (for example, collection of health information in connection with a workplace injury or pre-employment medical).
Health information collected in connection with work health and safety obligations will be handled in accordance with the Work Health and Safety Act 2011 (Qld) and applicable privacy legislation.
13. Work Health and Safety Records
In our capacity as a principal contractor and employer, we may collect and hold personal information (including health information) for the purposes of:
- Maintaining site safety management plans and SWMS records
- Incident reporting, investigation, and management
- Workers’ compensation claims and return-to-work programs
- Compliance with the Work Health and Safety Act 2011 (Qld) and the Work Health and Safety Regulation 2011 (Qld)
Such information is handled in strict confidence and disclosed only to parties with a legitimate need or legal entitlement to receive it.
14. Regulatory and Licensing Obligations
As a licensed builder under the QBCC Act 1991 (Qld) and the Home Building Act 1989 (NSW), we may be required to collect, use, and disclose personal information to:
- Maintain and verify contractor and subcontractor licence details
- Submit mandatory notifications or reports to the QBCC or other regulatory bodies
- Comply with financial reporting and insurance obligations
Disclosure of personal information to the QBCC, SafeWork, or other statutory bodies is authorised or required by law.
15. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or your privacy rights, you may lodge a complaint with us. We take privacy complaints seriously and will respond within 30 days.
To lodge a complaint, please contact us using the details in Section 16. We will investigate the complaint and advise you of the outcome.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner www.oaic.gov.au | 1300 363 992 | GPO Box 5218, Sydney NSW 2001
16. Contact Us
For all privacy-related enquiries, access and correction requests, deletion requests, or complaints, please contact:
Tomkins Commercial & Industrial Builders QLD Pty Ltd
ABN 27 637 766 833 | ACN 637 766 833
QBCC Licence No. 15191087 | NSW Licence No. 475619C
Email: privacy@tomkinscommercial.com.au
We will endeavour to respond to all privacy enquiries within 30 days.
17. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.